Refund Policy - Neural Trading

Last updated: 2025-11-30

This Refund Policy applies to all digital content, services, and products made available on:

https://neuraltrading.io
Owned and operated by Julien Perrault (“we”, “us”, “our”).

We do not sell or ship any physical products.
All offerings, now or in the future, are digital-only.

No Physical Returns Accepted

We do not offer any physical merchandise, goods, or products.
Because of this:

no physical returns are possible
no physical exchanges are possible
no return shipping is required or provided

If you encounter a refund request about a physical item, please note that we do not sell physical items of any kind.

Digital Products, Content, & Services (Current or Future)

If we offer digital items such as:

downloadable files (PDFs, guides, templates)
algorithmic tools or EAs
indicator files
digital subscriptions
online courses or lessons
strategy files
members-only access
coaching or consultation sessions
educational materials

These are considered final sale, unless otherwise stated.

Why?

Because once digital content is delivered, accessed, or downloaded, it cannot be “returned.”

Refunds for Digital Products

Unless explicitly stated on the product page:

No refunds are offered for digital products
No refunds once access is granted
No refunds for downloadable material
No refunds for algorithmic tools or EAs
No refunds for courses or educational content after access is provided

This applies to all past, current, and future digital offerings.

Refunds for Services

If we offer services such as:

1:1 coaching
trading consultations
mentorship
personal reviews
strategy feedback

Refunds are handled as follows:

If the service has not yet been delivered

A refund may be issued upon request.

If the service has already been delivered

No refunds will be provided, as the service has already been rendered.

Each request is evaluated case-by-case.

Exceptional Circumstances

We may issue a refund at our sole discretion for exceptional situations, such as:

duplicate charges
technical issues preventing access
accidental multiple purchases
failure of a payment system

These cases require proof and are not guaranteed.

Refunds granted under these conditions do not create future precedent.

Billing Errors or Unauthorized Charges

If you believe you have been:

incorrectly charged,
billed twice,
or charged without authorization,

Please contact us immediately.

Email: admin@neuraltrading.io

We will investigate and correct any verified billing errors.

Contact for Refund Requests

All refund inquiries must be submitted to:

Email: admin@neuraltrading.io
Subject line: Refund Request – Neural Trading

Please include:

your full name
the email used at purchase
proof of payment (receipt or transaction ID)
the product or service in question
a brief explanation

We aim to respond within 5 business days.

Changes to This Refund Policy

We may update this policy at any time.
Changes will apply to all purchases made after the updated date is posted.

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